everytime i try to connect i get this message:

220 ProFTPD FTP Server ready.
USER rixxon@universal.astahost.com
331 Password required for rixxon@universal.astahost.com.
PASS (hidden)
530 Login incorrect.
Cannot login waiting to retry (30s)...

this is what i have filld in:

address: ns1.astahost.com
username: rixxon@universal.astahost.com
password: (Hidden)

can someone plz help me?

just use your astahost username "rixxon" and enter your password dont add the @universal.astahost.com

O man, i luv u dude . i tought that i had to put the @universal.astahost.com behind it because i read something like that somewhere on the forum. but thnk you very much.

Yeah people say that but its never worked for me, its another one of thses myths that dont actually ever work in practice.

The username@yourpage.astahost.com is for additional users

If you are the primary user, you don't need the @...
But if you wanted a friend to help with your website, you couls add a username for him and he would log in like so:

Server:          ftp.yourpage.astahost.com
Username:[tab][/tab]mybuddy@yourpage.astahost.com
Password:     ********

Or if you had a subdomain named "members" and you wanted to access it only, you'd need to create an ftp user named "members" for the public_html/members directory, then log in like this:

Server:          ftp.yourpage.astahost.com
Username:[tab][/tab]members@yourpage.astahost.com
Password:     ********

Hope this helps a little.

Happy FTPing,
vujsa