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Modem Missing In Device Manager
Posted 28 August 2005 - 02:14 AM
I was trying to see what was the problem with this computer (it's my mom's co-worker's PC) that's not allowing it to go online. They said it's been like this for months already so I went by today and took a look at it. I did everything including remove the spyware which I hope was preventing them from going online, but to no avail. I then thought about removing the modem drivers via the Device Manager and did so. Restarted and it didn't reinstall itself back. So I asked them for the CD that came with this computer. Inserted the CD and said it's not compatible with this PC (asks for Windows 2000 I think?). Well, I hit Ignore and continued anyway. Found the Modem folder and went in there. I see a PCTel (something like that) and another folder starting with P..some numbers. They both seem to have the same contents. There were like 10 files in each of them and they both had a ini file and a exe file. First, I right clicked and chose Install on the ini file. I did it for both. Restart and still it's not showing up in Device Manager. I then clicked on the exe file, but it seems to be an uninstaller. I hit Yes to continue to uninstall anyway. Restart. Same thing.
Why isn't the modem recognized as a new hardware in the Device Manager? I was hoping it will come up so I could at least determine what the model of the modem was. According to the information I have on the CD, it's seems to be PCTel. Will a program like Belarc Advisor tell me what the modem model is if it can't even be seen in Device Manager now? I want to see if I can get the drivers online at my home before heading back over to their place.
Posted 28 August 2005 - 08:29 AM
Posted 28 August 2005 - 01:36 PM
I know that sometimes things don't report the correct information, but there were two entries for the Modem in the Device Manager before I removed it. Is it possible that the modem is still bad? It looks normal (no yellow markings or exclamation marks). I was thinking about swapping it with one of my modems yesterday when I got home, but will probably need drivers for that also Brining my laptop over today since they only have one computer there.
It's been a while since I did this (I usually install drivers using setup.exe files on the CDs), but do I install them using INF files? Right click->Install? I just downloaded a bunch of "possible" drivers for his PCTel modem (there are so many) and will try testing them out on his machine.
Posted 28 August 2005 - 03:40 PM
Then just go through the whole nine yards of Have Disk and with the drivers you have downloaded certainly you would think that the file it is looking for is contained within one of those files.
Let us know what happens.
Posted 03 September 2005 - 06:16 PM
I keep getting an Error 692 when I try to dial up. I used my laptop in their phone outlet and that works without any problems. Their modem has two ports - one for line and one for phone. I tried both ports and both returned the 692 error.
I made sure all the settings were correct and they look ok. No conflicts in the Device Manager either. I opened up the case and tried to take out the modem PCI card and reinsert it, but the freaking thing doesn't seem to be screwed down ... let's just say it's a different case and I have no clue how to take that card out. I tried loosening it a little though (popped one side out) and pushed it back in again before trying out the dial up. Still Error 692.
At this point, I'm all out of ideas. They said that it was working perfectly and then suddenly it stopped. I don't think it's a dead modem since it still can be seen in the Device Manager now. When I try to connect (dial up) it doesn't give me that awful screeching/dialing noise though. All sounds are turned up high.
Any other suggestions?
Posted 06 November 2005 - 02:07 AM
Posted 06 November 2005 - 02:26 AM
While writing this, i searched google and came up with this alternate solution, you mite want to try this out.
Another possible problem mite be a PCI slot conflict, try changing the PCI slot and re-install the drivers by downloading them from the manufacturers site. Hope this helps.
Posted 06 November 2005 - 03:27 PM
Posted 06 December 2009 - 06:34 AM
I bought an internet cable to reduce disconnection from the internet when I play games, but the computer isnt even recognizing the cable. I plug it in, and nothing happens,its not shown under device manager, I try to add new connections and it says 'no connections available'. I tried to auto detect hardware under the bios, but couldnt find the box to do so. the light turns on when its plugged in, but nothing on the monitor shows that the cable is even plugged into the computer.. Any suggestions?
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