Here are ideas to help US out:http://onlinemarketingresource.blogspot.com/2009/10/e-commerce-customer-service.html
Your small business may be on the Internet. But is it on the Internet all the way?
That means more than simply selling your products on your Web site. It means an e-commerce site with many of the customer service attributes that one would expect from a physical store.
Just starting out, or concerned that your e-commerce customer service isn't all that it can be?
Edited by yordan, 04 November 2009 - 09:35 PM.
Quoted the text copied from http://office.microsoft.com/en-us/officelive/FX102484221033.aspx