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Dns Error


7 replies to this topic

#1 Impious

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Posted 20 August 2007 - 01:43 PM

well on the saturday i actived the forum of my website.. thats OK, but today when i try to open the forum this returned this msg:
"Cannot find "http://forum.tibiatr...comm/index.php"

DNS Error - Server cannot be found"

i have only 1,86 days credits.. thats the problem?

p.s: thats all right with my dns server.


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Edited by Impious, 20 August 2007 - 01:45 PM.


#2 Jimmy89

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Posted 21 August 2007 - 12:56 PM

I seem to have trouble connecting to your site also, so its not just a problem at your end!

Your hosting credits at 1.86 should be causing no problems because you are still above 0. (and if it was the hosting credits, you'd be getting a suspended page).

Check with whoever your Domain Name is hosted through, if your site cannot be found and there is a DNS error, obviously the DNS servers don't know where to look for your website.

#3 Impious

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Posted 21 August 2007 - 01:30 PM

well.. i'll contact the domain name server support.. thanks jimmy

edited:

i've contacted my domain name server support and they returneds this msg:

Prezado Cliente,

Lamento mais seu host lhe passou informações incorretas.

Os DNS's cadastrados estão com uma série de falhas que ocasionam o não acesso. Efetuamos uma série de testes e estas nos retornaram com muitos erros nos DNS's cadastrados.

Realmente se mostra necessário que seu host efetue uma verificação com seriedade em cima das configurações que lhe foram disponibilizadas.

Solicite que os mesmos verifiquem tais configurações, o erro se mostra no DNS.

Atenciosamente,

Rodnei Pinheiro


Translating:

Dear Client,

We're sorry but your host gave to you wrong informations.

The registered DNS's haves serial errors. We tested the dns and this returned a lot of errors.

Is necessary that your host verifies seriousness the configurations given for you.

Ask them to verify those configurations, the error is on DNS.

Yours Truly,

Rodnei Pinheiro

Edited by Impious, 22 August 2007 - 02:47 AM.


#4 BuffaloHELP

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Posted 24 August 2007 - 06:26 AM

OpaQue and I are working on this issue. Please stay tuned for an update.

#5 Impious

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Posted 24 August 2007 - 04:16 PM

humm OK... i've opened a ticket on www.xistosupport.com... i'll be tuned here and there..

by now thanks

Edited by Impious, 24 August 2007 - 04:17 PM.


#6 Impious

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Posted 04 September 2007 - 07:43 PM

please.. someone tell me something.. i dont know what to do more... i dont have any notice about the case since Aug 24...
can somebody give me answers about the problem? whats happen? how is the fixing? some like this...
please i request some notice.. please please.. i dont know what to do more.. =/

#7 BuffaloHELP

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Posted 08 September 2007 - 05:48 AM

Impious,

I truly, deeply apologize for taking this long to resolve your issue. In the mean time I would like to express AstaHost support team's gratitude for your patience.

As of this post, your domain and DNS issues are now resolved. I can see into your public folder and your DNS is resolving correctly to AstaHost gamma server.

If you have any question or issue please don't hesitate to contact me.

PS, since you don't have a subdomain set correctly, the forum address would be http://tibiatraders.com/forum/comm/

#8 Impious

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Posted 08 September 2007 - 06:11 PM

I am really really grateful for your work Buffalo.. now I can back to work hehehhe...

thanks for this.. and i changed the forum folder.. i put this in a subdomain: http://forums.tibiatraders.com/ and can be looked on http://tibiatraders.com/forums/ too..

cya

Yours, Impious

Edited by Impious, 08 September 2007 - 06:12 PM.




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