Hi, I have a user who's complaining that a popup (legitimate one) is being shifted to the right of her screen. It's not a virus, spyware or popup blocker that's doing this as far as I know. She has scanned her computer and it's clean...even tried disabling popup blocker.

The problem is that the popup moves all the way to the right of her screen. Actually, it's not always right. I think it's somewhere else, but she looks to see where the popup "flies" to and then she moves her mouse over the edge to try moving it back to the center of the screen. I have asked her to try holding down the SHIFT or CTRL key and exit to see if it stays, but it's doing the same thing.

Monitor settings all seem to be ok. The site is TicketMaster and she just wants to see the Seating Chart for a football game (the chart is the popup that's going crazy on her screen).

Any ideas?

Thanks.

cant say for sure about her problem for i went there pulled up a football game out of random went to seating up came the popup and it almost filled my screen. Yet it was on the right side edge i had to drag it smaller to see behind it but it seemed normal to me. If it going off the screen the screen or nearly off. Check the screen resolution may be set to high or her fonts are too large would say look at her font size. anyone else have a better idea.

Thanks for the reply KnightEagle. Yeah, I went to that site also and my popup was perfect - right smack in the middle of my screen. She has it so that the popup is basically "hiding" from the screen. She has to see where it went to (it zips by fast) and move her mouse to touch that corner or side...then it takes a few tries just to move it out so she can see it again.

Screen resolution is ok. I had her test it out and warned her about those tiny icons if she makes it any higher (she had 1024x768 and increased it to 1280x1024 - changed it back once that didn't work).

I'll ask her to check the font size also but I don't think that's the problem since she didn't complain of it being too big or small.

One more thing to add here. She also mentioned that her mouse just disappears when she moves her mouse to the right side of her monitor. I asked her if she's sure, because in most cases you can still see a little piece of the mouse's edge, but she said it's just not there.

yeah i dont know what its about but its seems like it sucks