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Unable To Connect To Ftp Address. - can't resolve host name

 
 Discussion by MediYama with 31 Replies.
 Last Update: January 17, 2010, 1:08 am (View Latest)
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bookmark - Unable To Connect To Ftp Address. can't resolve host name  
    
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I have just signed up a few minutes ago, but when I try to get into my FTP, this is the error that I get:

QUOTE

[13:29:05]Resolving host name "ftp.mediyama.astahost.com"
[13:29:05] Unable to resolve host name.
[13:29:05] Active Help: http://www.smartftp.com/support/kb/index.php/81
[13:29:05] Cannot login waiting to retry (30s)...


Any way to solve this? I have no idea what could be wrong, I logged in with these details:

Host name: ftp://ftp.mediyama.astahost.com
User: mediyama

Until then I'll use the file manager in the Cpanel..

Sat Jun 23, 2007    Reply    New Discussion   


I've tried using nslookup on the host name you specified, but my DNS server says it "can't find ftp.mediyama.astahost.com: Non-existent domain".
I don't have a problem on my subdomain though.

astahost subdomains should be working right away, so you will probably need to wait until Monday to get help from the admins.

Sat Jun 23, 2007    Reply    New Discussion   

Please check that your hosting is completely activated here.

xboxrulz

Sat Jun 23, 2007    Reply    New Discussion   

I followed your advice , xboxrulz. The page says that there is no problem with my account configuration, yet I still can't access the FTP.

Sat Jun 23, 2007    Reply    New Discussion   


If you are using EI7 than you need to go to internet options and then go to the advanced tab, then scroll down to Use Passive FTP (for firewall and DSL modem compatibility) make sure this is checked.
Also you may want to change the your Security setting to med-low

Sun Jun 24, 2007    Reply    New Discussion   

I don't use IE for my FTP, the web-based FTP in the Cpanel does work, but I can't access it using SmartFTP. I have no firewall set.

Sun Jun 24, 2007    Reply    New Discussion   

Maybe a slight modification of the host name would help? For example ftp://mediyama.astahost.com

Sun Jun 24, 2007    Reply    New Discussion   

QUOTE

Maybe a slight modification of the host name would help? For example ftp://mediyama.astahost.com
Tried that too, still does not work. The same thing happens. The only thing I don't understand is that the cpanel ftp does work.

Sun Jun 24, 2007    Reply    New Discussion   

w8 some minutes if u register that a few time.. or try to create another subdomain.. thats a normal error on hosting servers

Sun Jun 24, 2007    Reply    New Discussion   

QUOTE (MediYama)

I don't use IE for my FTP, the web-based FTP in the Cpanel does work, but I can't access it using SmartFTP. I have no firewall set.
Link: view Post: 106036

You may still need to change the setting, most programs use the IE configuration files.
I do now the most browsers are easy to use with ftp, including IE7.
I know i have no firewall on my system its self, but i still have to use this setting because of my host.

Sun Jun 24, 2007    Reply    New Discussion   

I tried out all your advices, still nothing works.

Sun Jun 24, 2007    Reply    New Discussion   

I have had a horde of problems with FTP as well.

ftp://yourdomain.TLD
username: CP Username
Password: CP Password

Make sure those are set. That the Port is TCP-21 and that anonymous IS OFF.

That's all I can say other than look through the support category. There is ONE (only ONE) good thread on this that is VERY helpful.

Sun Jun 24, 2007    Reply    New Discussion   

QUOTE (SilverFox)

I have had a horde of problems with FTP as well.

ftp://yourdomain.TLD
username: CP Username
Password: CP Password

Make sure those are set. That the Port is TCP-21 and that anonymous IS OFF.

That's all I can say other than look through the support category. There is ONE (only ONE) good thread on this that is VERY helpful.
Link: view Post: 106060


Thanks, I'll try it out.

Sun Jun 24, 2007    Reply    New Discussion   

I suggest just using Windows Explorer to attempt an access to your FTP account. Else, I have to elevate this issue to the admins.

xboxrulz

Mon Jun 25, 2007    Reply    New Discussion   

QUOTE (xboxrulz)

I suggest just using Windows Explorer to attempt an access to your FTP account. Else, I have to elevate this issue to the admins.

xboxrulz
Link: view Post: 106089
Nope, still says the same as it did before. I don't think it's my computer anyway, since my previous ftp hosts all worked.

Mon Jun 25, 2007    Reply    New Discussion   

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