Should be:
FTP server: ftp.karlshipp.co.uk
Username: enve19
Password: ********
That's it, no other way for the root account.
If you set up a second or third account, then it would be as follows:
For user named "testuser"
FTP server: ftp.karlshipp.co.uk
Username: testuser@karlshipp.co.uk
Password: ********
For user named "sample01"
FTP server: ftp.karlshipp.co.uk
Username: sample01@karlshipp.co.uk
Password: ********
If you continue to have problems with your FTP account, log into cPanel and ensure that your password is correct and that your root user is activated.
When you used :
enve19@karlshipp.co.uk , it was trying to handle you as guest user but there is no password stored for that user.
Hope this helps,
vujsa
