Sten
Dec 29 2007, 12:36 AM
Well its been about a week now since i havent been able to access anything hosted on the gamma server (including the gamma.xisto.com address) and its starting to annoy me. my brother "co-owns" a site hosted here and he hasnt been able to go on it or anything so he told me to ask about it. So it was when i was uploading EZ Publish (via ftp) to my site it happened. after like 500 files it lost connection and wouldnt connect. later on i found that i couldnt get on my site or cpanel either. i then went on my best friends site hosted here and couldnt access it so i went on other sites hosted here and couldnt get on them either. I don't no whether to bother submitting a ticket because i no it wont get replied to. is my IP banned or something? its not my computer because my brother cant get on anything astahosted on his wii either. ive played around in pc cillin but i cant find anything, and ive approved all the sites but cant get on them. so if any admin reads this, is there anything wrong with it? something that needs to be fixed on your end?
Reply
TavoxPeru
Dec 29 2007, 02:09 AM
Very strange your situation because the gamma server is my hosted server and i can access everything without any problem, cpanel, ftp, etc. Right now, i'm logged in to my cPanel and the server status shows that the server is up for 16days, 7:56min and all the service status are up. Do you try to perform a ping to gamma.xisto.com????? if true, what are the results??? i just do it and the results are fine too. Best regards,
Reply
Sten
Dec 29 2007, 02:30 AM
ping and tracert both time out. i tried it a few days ago. the worst part is, friends can get on them. I have to use a proxy if i want to go on them. i havent been able to do much on my site lately either. its really annoying.
Reply
Miles
Dec 29 2007, 02:55 PM
It seems like an IP ban to me, I'm not sure what it could be, so maybe someone of the administration could help you. You could try accessing the sites with a proxy, as a temporary solution though.
Reply
saint-michael
Dec 29 2007, 07:37 PM
Have you submitted a support ticket at www.xistosupport.com yet? Because that will be the only way to know if your IP got blocked in someway, which I doubt unless astahost servers believe the IP number that was being used tried multiple times to log into the cpanel unsuccessful and so they got locked out. So I would drop a support ticket with your IP and see if something happened with it.
Reply
Sten
Dec 30 2007, 02:24 AM
yeah i submitted one last night but god knows when/if ill get a reply. even though the live support was online when i submitted it (i shouldve looked before i sent it) i still didnt get a reply. a while ago i sent a ticket asking about computinghost and got a reply but do they even look at the astahost one?
Reply
FirefoxRocks
Dec 30 2007, 02:57 AM
I've had this problem for longer. See http://www.astahost.com/page-2-t17517-s10.htmlAnyways, I submitted a support ticket but it didn't get responded to yet. How long does it take approximately? This is really, really annoying!!
Reply
Sten
Dec 30 2007, 03:47 AM
ive been sitting here with the live support open for over 7 minutes and "stanley" still hasnt said a word or answered anything ive written. i hope something can be done, id really like to work on my site. i dont want to buy hosting yet.
Reply
FirefoxRocks
Dec 30 2007, 04:23 AM
QUOTE(Sten @ Dec 29 2007, 09:47 PM)  ive been sitting here with the live support open for over 7 minutes and "stanley" still hasnt said a word or answered anything ive written.
i hope something can be done, id really like to work on my site. i dont want to buy hosting yet. Apparently no chat support is available for free hosting customers, I already tried that.
Reply
Sten
Dec 30 2007, 04:40 AM
thats explains that then, lol. the email i got when i sent my ticket said if my issue hasnt been solved within a day. then again thats probably just a thing that Kayako put in there as the default email. anyway, if i dont have a reply tomorrow, ill complain i spose, the email told me to. i sent it last night.
Reply
Chesso
Jan 1 2008, 01:24 AM
Also if you ever run programs like PeerGuardian, then make sure they are disabled, they can block access to parts of AstaHist/Xisto (might only be HTTP blocking).
Reply
Sten
Dec 31 2007, 11:59 PM
w00t!!! its fixed! i tried live support again and they got things sorted out. they had to remove my IP from the firewall. firefox, u should give live support another go.
Reply
FirefoxRocks
Dec 31 2007, 10:20 PM
I found a CGI proxy that allowed me to transfer a backup of my sites/databases to a GZIP file, but it was very scary as my password could have been captured. Still no FTP yet.
Reply
Sten
Dec 31 2007, 09:51 AM
i found a web based ftp client which im using for the time, just to keep things running. although i cant even see what im doing so its not gonna be good enough. i really hope i can get things sorted out soon. i need to get on my site and my brother needs to get on habble.
Reply
Jimmy89
Dec 31 2007, 05:32 AM
it looks like your gateway to the US is via NZ. It then gets to a AT&T network in LA and seems to stop there. It looks like the AT&T seems to be having problems. I think the reason proxys are working is because they are using a different connection to the gamma server. as yordan said in the other post there must be a problem with certain networks, their gateways and the routing between networks
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