Nov 21, 2009
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Cannot Install Adobe Photoshop Cs3

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Read Latest Entries..: (Post #30) by iGuest on Sep 5 2009, 11:29 AM.
Adobe tech support is terrible Cannot Install Adobe Photoshop Cs3 I can install Pshop CS3, but then it hangs and won't close. Vista 64 says that the program is not responding.  Adobe tech support is downright awful.  Adobe I think has given support to a subcontractor.  The wait times can be very long (2hours for me in one case) and the music you hear is horrendous.  Many of the support people have heavy accents and are hard to understand. At one point two days ago I got dis...
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Cannot Install Adobe Photoshop Cs3

Jimmy89
Hi,

I have been trying to install adobe photoshop cs3 for a little over a week now. The problem is when I'm installing at the end it says it has successfully installed shared components, but has failed to install photoshop cs3 and shared components.

This is really annoying because nothing that I have found on the internet helps. Other people have had the same problem, but thats because they have installed beta versions, which I didn't install! I have tried the CS3 clean-up tool from adobe - that doesn't help either!

The only other adobe/macromedia products that I have installed on my computer are Flash/Dreamweaver/Fireworks 8 - and acrobat reader 7.

Any help would be greatly appreciated
-jimmy

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WeaponX
Hi jimmy, not sure if you read this article yet, but take a look at:

http://www.adobe.com/cfusion/knowledgebase...cfm?id=kb401401

Start from around Solution #6 and see if you have tried that already.

If that doesn't work, Adobe has to come out with some fix soon because (as you found out), there are many users (if not all) with this installation issue.

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Jimmy89
I have checked the event viewer for errors and i found a few that say

QUOTE
Product: Adobe PDF Library Files -- Error 1335.The cabinet file 'AdobePDFL8All1.cab' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.


Does this mean that my cd that I have is scratched and its not reading properly? Or is it something else like my computer? I have tried to install it on two computers now and both times it has come up with the same errors!

Thanks
-jimmy

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HellFire121
The cd could be scratched yes but there are two sides to the problem here. Physical damage to the cd and the files on the cd.
There is a possibility that whoever manufactured the cd managed to copy over a broken file and didn't bother to test it. If this is the case there is nothing you can do, there is a problem with the data ON the cd so you need to get a replacement.
If the cd is scratched simple story then just clean it

I'd say that a file is broken on the cd since you've tried it on different computers, also some cd drives can read disks that others can't. If a disk is scratched you might come across a cd drive that can read it well and one that will lock up the computer. I doubt that it will be a scratched cd issue, most cds straight from the manufacturer are perfect, if not close to being scratch free. Even if there are scratches it will still work most times.

To put it short, clean the cd. If it doesn't work it is a problem with the cd and you need to get a replacement.

-HellFire

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unimatrix
This must be a windows problem. I had no problems installing on either PPC or Intel based Macs. Sometimes though, you get a bad disc no matter what. I've had it happen before with a lightwave disc. It was scratched from the factory. Fortunately I was able to download and use the Dongle to activate it.

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Grafitti
I didn't have any problems with installing CS3 Photoshop. I had problems with Illustrator, and the solution was (eventually to reinstall windows) to hunt around in the registry for the folder that wasn't given system level access, it would get to the end and then say it failed to install. I followed all the steps to fix it, but it still kept reverting the registry to user access, so i had to format and reinstall, and after that it installed without a hitch.

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yordan
QUOTE(Jimmy89 @ May 20 2007, 12:38 PM) *
Does this mean that my cd that I have is scratched and its not reading properly? Or is it something else like my computer?

You should try installing your CD on another computer, and see if you have the same problem.
I had this "corrupted cabinet" once, and the same CD on another computer had no problem, which means that my hard disk had bad sectors encountered when unpacking the cabinet.
Regards
Yordan

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Jimmy89
yeah, i have tried it on other computers and still have the same problem. I have decided to contact adobe and see if I can get a new CD off them!

Thanks for your help!
-jimmy

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Grafitti
Have you tried making an image of the cd, and running it virtually? I have this copy of NFS:MW where the 3rd and 4th cds will not install directly. They're damaged somewhat, but i created images of them, which took the drive quite a while of skipping and accessing, but finally it made it, and then it installed perfectly fine.

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Jimmy89
Thanks Grafitti, I have tried making images of the cd. There seemed to be no problem with Nero copying the disk, do it must be the files on the disk that can't be read by the computer!

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Latest Entries

iGuest
Adobe tech support is terrible
Cannot Install Adobe Photoshop Cs3

I can install Pshop CS3, but then it hangs and won't close. Vista 64 says that the program is not responding.

 Adobe tech support is downright awful.  Adobe I think has given support to a subcontractor.  The wait times can be very long (2hours for me in one case) and the music you hear is horrendous.  Many of the support people have heavy accents and are hard to understand. At one point two days ago I got disconnected in the middle of a procedure.  No one called back and in My Adobe the case was listed as closed.

So good luck if you call Adobe

-reply by Vaughn Winchell

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iGuest

Replying to iGuest Ok this was an easy fix that no one ever thought of mentioning so I'l say it. 1. Create a folder on the Desktop "CS3 install" 2 Insert disc 1 3 Open from Start >> Computer >> right click on the CS3 DVD 4 Click explore 5 Copy Adobe CS3 folder to the "CS3 Install" folder on the desktop 6 Do this for all 4 discs 7 If your asked to replaces files with same names say yes to all 8 Open "CS3 Install" 9 Find Setup.Exe 10 right click setup.Exe 11 click on properties 12 Heres the ***** that fixes the damn problem. Click on the Compatibility tab 13 In Compatibility mode check run this program in compatibility mode for: 14 select Windows XP with Service Pack 2 15 Apply >> OK 16 double click setup.Exe and follow instructions Hope this helps you. 

-reply by Tom Jones\' Brother


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iGuest
Outtopic answer.
Cannot Install Adobe Photoshop Cs3

For people who facing close Internet Explorer problem:
Here is solution.

Click Start > Run > Cmd > taskkill /F /I'm iexplore.Exe

note that there is spacing on the left of / symbol.


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iGuest
solution!
Cannot Install Adobe Photoshop Cs3

disconnect every usb card reader you have connected(even a multifunction printer) and retry again ;)

-reply by george

 


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iGuest
How to install Photoshop and Flash CS3s
Cannot Install Adobe Photoshop Cs3

This is frustrating! I successfully installed Flash Cs3 with its components, but can't install Photoshop Cs3 for some reason. ARGH! Do any of you guys know this problem?

-reply by Bret Kinney
Keywords: install photoshop cs3 and flash cs3

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