Replying to Need Support Urgently? Admin Absent? Read This...

Yeah, I have actually asked about problems here in the forum, not that I think about it.

but they weren't really cricitical and wanted to discuss the issue with board members at the time anyway, lucky lol.

i wish id known about either of those a couple of months ago.

you may remember my problem, lol.

ah well now i no and if i ever have any problems again ill just use this.

I'm sorry.

Where is my head. AstaHost is under the collective support system by Xisto. You can access general information, send support tickets and others by visiting

http://www.xistosupport.com/

and follow the onscreen instruction. Please include your server name (gamma), cpanel username, your URL and detailed trouble/information so that we can help you in timely manner.

Thank you.

I think this should've been the first thing people do. Reason is, forums are where users respond to each other. Not really a direct way to communicate with the central organization.

xboxrulz

That's a really good idea to post this information, some poor people might not even realise this but they should now lol.

Is this stickied, or put across all sections of the board in that special part at the top? It probably should be, just to remind people so they are always aware.

Good job either way bringing this up!

That is good to know... I kinda freaked out because I may have deleted my confirmation email... I sent my admin a quick email, but wasn't able to get a response.... Of course, in time that would have been fine, but I was just like NOW NOW NOW! I have taken care of the situation and was able to continue on the hosting process... it involved me re-reading a few tutorials, and also re-reading my sent message...

But had I not been able to figure a few things out on my own, extra support would have been great... And from now on, if I am in need, I may try this first! Thank you for the important issue!

Now I am ready to get back to work, here!

Later on, everyone!
- bob -

Hi folks,
[tab][/tab]So you need support urgently and right at this moment all the admins have gone AWOL. No one's replying to your PM's nor to your posts. Really dire situation eh ??

[tab][/tab]Not really as bad as you think - as there's a far easier way out than waiting for some godforsaken admin to drop by and fix your problem.. Here's what you need to do:

Send a mail to support_AT_astahost_DOT_com. Your mail should include:

• Your site details (subdomain/domain)
• cPanel username & password
• Forum Profile Link
• Your current amount of credits (optional)
• And finally, the nature of your problem in as much detail as you can.

[tab][/tab]Believe me, this is one of the fastest way out, when none of us are there. Except for rare cases and weekends your problem will be taken care of the very same day. Just make sure, you include all the required details as stated in the above list.

Regards,
m^e

i'm newbie..and how i can do with this thing? astahost?

I had send one mail t tis ID regarding sendmail function as mentioned here:
http://www.astahost....ion-t13670.html
On Oct 15 2006!
But today is 23rd October!
But not yet got any reply! Still waiting for the reply and let us know when the problem is going to be fixed!

Don't worry about, I'm sure Xisto corp. is good enough to hide your password

~edit~

Now I've been waiting for two days and I'm going out of town tomorrow

thanks for the heads up m^e! *adds to address book*

though, I'm not too big on sending passwords via email unless its encrypted...

[N]F